Port Stephens Veterans & Citizens Aged Care – COVID-19 Response

Message from: General Manager

General Manager Update 03.09.2021

Dear Resident Family, Friends and Carers

Whilst there has been many sources of truth circulating across our areas, we wish to advise that our facilities and services currently remain safe from COVID-19.  We continue to monitor the current situation across our local government area with the announcement over the past days of confirmed cases in Salamander Bay and Shoal Bay.  We are on heightened alert and all of our residential care facilities continue with increased restrictions and precautions.

Increased daily screening and updated alerts to staff on potential exposure sites is occurring.  All infection control practices across all of our aged care facilities have been increased and our Infection Protection Control lead continue to monitor our facilities and supporting staff to ensure compliance.

As a precaution all of our staffing rosters have been reviewed to ensure that staff are working in single site areas and not across our multiple buildings.  We encourage you to remain in touch via phone, mail, email or arrange a video call.  It is important that you can remain connected during this time.  We will continue to update you where we can and following all necessary health advice.

Senior Rights Service (NSW section of Older Person Advocacy Network) also provide valuable services and resources to assist residential care residents and families during these difficult restrictions.  You can call them on 1800 700 600.

If you have any questions or concerns please speak with the Care Services Manager of the facility or alternatively please feel free to contact us on 4984 1811 or email@harboursidehaven.com.au

Yours regards

Sheree Gemmell

General Manager

If you require assistance for:

          • For Community Service Clients hotline call 1800 620 356.
          • Emails directly to the Executive Management Team including the General Manager can be forwarded to email@harboursidehaven.com.au

Information can also be found on the following websites:

Department of Health www.health.gov.au
NSW Department of Health www.health.nsw.gov.au
Aged Care Quality & Safety Commission www.agedcarequality.gov.au