Port Stephens Veterans & Citizens Aged Care – COVID-19 Response

Message from: General Manager

COVID-19 UPDATE – July 22, 2020

We have risk assessed the current COVID-19 situation and made the decision to go into full restricted access for all visitors for an initial period of 14 days.  We will revisit this after this period.

Our community service will continue to serve our at risk residents in the community and other services will be modified to ensure client, staff health and safety.

We appreciate that we are in very difficult times but our focus is on risk mitigation strategies, prevention and management of COVID-19 across all of our services.

Family and loved ones of residents are encouraged to make contact through video technology and telephone calls.

Any family with concerns about contact protocols are welcome to contact our service managers.

If you require assistance for:

  • Residential Care COVID-19 hotline call 1800 595 195 during business hours or 49 841811 Harbourside Haven Nursing Home & Hostels or 49 811 611 for Bill King Aged Care Fingal Bay.
  • For Community Service Clients hotline call 1800 620 356.
  • Emails directly to the Executive Management Team including the General Manager can be forwarded to email@harboursidehaven.com.au

Information can also be found on the following websites:

Department of Health www.health.gov.au
NSW Department of Health www.health.nsw.gov.au
Aged Care Quality & Safety Commission www.agedcarequality.gov.au

Sheree Gemmell
General Manager